Terms of service

Terms of Service

Last Updated: August 12, 2026

Welcome to GRATIA ROMA FASHION, the online store operated by GRATIA ROMA FASHION LLC ("GRATIA ROMA FASHION," "we," "us," or "our").

These Terms of Service ("Terms") govern your access to and use of gratiaroma.com (the "Website"), including browsing the Website, purchasing products, creating an account where available, communicating with us, and using any other services or features made available through the Website.

By accessing the Website or placing an order, you agree to be bound by these Terms and our applicable policies, including our Return & Refund Policy, Privacy Policy, and Shipping Policy.

If you do not agree with these Terms, please do not use the Website or place an order.

1. Business Information

Legal Business Name: GRATIA ROMA FASHION LLC
Brand Name: GRATIA ROMA FASHION
Florida LLC Registration Number: L26000384208

Business Address:
5966 TRIPHAMMER RD
LAKE WORTH, FL 33463
United States

Mailing Address:
5520 GLADES CUT OFF ROAD
APT H9758
FORT PIERCE, FL 34981
United States

Customer Support: support@gratiaroma.com
General Information: info@gratiaroma.com
Legal: legal@gratiaroma.com
Phone: +1 929-241-2208

Website: gratiaroma.com

2. Eligibility to Use the Website

The Website is intended for general consumers and adult customers.

By using the Website or placing an order, you represent that:

  • You are legally capable of entering into a binding agreement.

  • The information you provide is accurate and complete.

  • You will use the Website in compliance with applicable law.

  • You will not use the Website for fraudulent, unlawful, or abusive purposes.

We prefer that customers placing orders be 18 years of age or older, particularly because our products are primarily adult fashion products such as dresses, jewelry, and bags.

If you are under the age permitted to independently enter into a legally binding transaction in your jurisdiction, you should use the Website only with appropriate parental or legal guardian involvement where required by law.

3. Changes to These Terms

We may modify these Terms from time to time.

Updated Terms will be posted on the Website with a revised "Last Updated" date.

Changes generally apply prospectively to your use of the Website and orders placed after the updated Terms become effective, unless otherwise required by applicable law.

Your continued use of the Website after updated Terms are posted constitutes acceptance of the revised Terms to the extent permitted by applicable law.

4. Website Use

You may use the Website only for lawful purposes.

You agree not to:

  • Violate applicable federal, state, local, or other laws.

  • Use the Website for fraudulent purposes.

  • Attempt to obtain unauthorized access to the Website or its systems.

  • Interfere with Website functionality or security.

  • Introduce malicious software or harmful code.

  • Attempt to disrupt Website operations.

  • Use automated systems to improperly access or collect Website data.

  • Scrape or reproduce Website content without authorization.

  • Misrepresent your identity.

  • Submit false or misleading information.

  • Abuse promotional offers.

  • Attempt to obtain unauthorized refunds.

  • Engage in fraudulent payment or chargeback activity.

  • Use the Website to harm or interfere with another person's rights.

We reserve the right to restrict or terminate access to the Website where reasonably necessary to protect our business, customers, systems, or legal rights.

5. Products

GRATIA ROMA FASHION sells physical fashion products, including:

  • Women's dresses.

  • Party dresses.

  • Other women's fashion dresses.

  • Jewelry.

  • Bags.

  • Related fashion products offered through the Website.

All products are new unless a product listing expressly states otherwise.

Product availability may change without notice.

We reserve the right to discontinue, modify, limit, or remove products at any time.

6. Product Descriptions

We make reasonable efforts to present product information accurately.

Product descriptions may include information concerning:

  • Product design.

  • Size.

  • Color.

  • Materials.

  • Dimensions.

  • Features.

  • Availability.

  • Images.

However, colors and visual appearance may vary depending on the customer's device, display settings, lighting, photography, and other factors.

Minor variations in appearance that do not materially change the product are not necessarily considered defects or errors.

If a product is materially different from its description or the product ordered, the customer may have rights under our Return & Refund Policy and applicable law.

7. Product Availability

All products are subject to availability.

A product displayed on the Website may become unavailable before an order is processed.

We reserve the right to limit quantities, cancel orders, or discontinue products when necessary.

If we cancel an order because the product is unavailable after payment has been received, we will provide an appropriate refund for the canceled order in accordance with applicable law.

8. Prices

Product prices are displayed in United States Dollars (USD) unless otherwise stated.

Applicable sales tax is included or calculated as applicable in connection with the purchase and checkout process.

Prices may change at any time.

A price change will generally not affect an order that has already been successfully placed and accepted, except where an order must be canceled because of a material pricing or technical error.

9. Pricing and Typographical Errors

Although we make reasonable efforts to maintain accurate pricing and product information, errors may occasionally occur.

If a product is listed at an incorrect price because of a typographical, technical, system, or other error, we reserve the right, where permitted by law, to:

  • Correct the price.

  • Contact the customer regarding the error.

  • Cancel the affected order.

  • Provide an appropriate refund if payment has already been collected.

We will not intentionally use pricing errors to unfairly disadvantage customers.

10. Orders

When you place an order through the Website, you are making a request to purchase the selected products.

An order confirmation or acknowledgment does not necessarily mean that we have finally accepted the order.

We may review orders for:

  • Product availability.

  • Payment authorization.

  • Fraud indicators.

  • Shipping information.

  • Pricing errors.

  • Other legitimate business or security reasons.

We reserve the right to refuse, cancel, or limit an order where reasonably necessary and permitted by applicable law.

If an order is canceled after payment has been collected, an appropriate refund will be issued.

11. Customer Information

Customers are responsible for providing accurate information during checkout.

This includes:

  • Full name.

  • Billing information.

  • Shipping address.

  • Email address.

  • Telephone number.

  • Product selection.

  • Size and other product selections.

We are not responsible for delivery problems caused by inaccurate or incomplete information supplied by the customer.

Customers should carefully review their information before completing checkout.

12. Payment

Payment is due at checkout unless otherwise expressly stated.

We accept payment methods made available through our checkout and payment-processing systems, which may include major payment cards and other supported payment methods.

We may use payment processors and financial institutions to authorize and process transactions.

By submitting payment information, you represent that you are authorized to use the selected payment method.

We may use fraud-prevention and transaction-security systems to identify potentially unauthorized or fraudulent transactions.

13. Fraud Prevention

To protect customers and our business, orders may be reviewed using fraud-analysis and security tools.

We may consider information such as:

  • Billing information.

  • Shipping information.

  • Transaction information.

  • Device information.

  • IP information.

  • Order history.

  • Other relevant security indicators.

If an order presents indicators of potential fraud or unauthorized activity, we may request additional verification, delay processing, cancel the order, or take other appropriate measures.

14. Shipping

Orders are generally processed within approximately 24 hours.

Our standard shipping service is generally FedEx Standard, with an estimated delivery period of approximately three (3) to five (5) business days after shipment.

Express shipping may generally take approximately one (1) to three (3) business days after shipment.

Shipping estimates are estimates rather than guaranteed delivery dates unless expressly stated otherwise.

Tracking information may be provided to customers by email through our store and shipping systems.

For complete information concerning shipping, delivery, delays, returned packages, and related matters, please review our Shipping Policy.

15. Shipping Restrictions

We currently sell and ship products only within the United States.

We do not currently offer international shipping.

We do not generally ship to:

  • P.O. boxes.

  • APO addresses.

  • FPO addresses.

  • Private freight-forwarding addresses.

Certain shipments may require a signature at delivery depending on the carrier or shipment circumstances.

16. Returns and Refunds

Returns are generally accepted within seven (7) calendar days after delivery, subject to the requirements of our Return & Refund Policy.

Eligible products generally must be unused, unworn, and in acceptable condition, with applicable original tags and packaging where available.

The customer is generally responsible for return shipping costs for standard returns.

Approved refunds are generally issued to the original payment method.

For complete information, please review our Return & Refund Policy.

17. Sale and Discounted Products

Sale and discounted products may be subject to special return conditions.

Unless otherwise stated at the time of purchase, sale or discounted products are generally not eligible for a standard monetary refund and may be eligible for exchange only, subject to the applicable conditions.

Promotional terms displayed with a particular offer may establish additional conditions.

18. Cancellations

Customers should contact us as soon as possible if they wish to cancel an order.

Cancellation requests are not guaranteed once an order has entered processing or fulfillment.

If the order has already been shipped, the customer may need to follow the applicable return process.

19. Promotions and Discount Codes

We may occasionally offer discount codes, promotional pricing, special offers, or other promotions.

Unless otherwise stated:

  • Promotional offers may have expiration dates.

  • Certain products may be excluded.

  • Multiple discount codes may not be combined.

  • Promotional offers may not be exchanged for cash.

  • We reserve the right to correct obvious promotional errors.

  • We may cancel or modify promotions where necessary and permitted by law.

Specific promotional terms displayed with an offer will control where they differ from these general Terms.

20. Intellectual Property

The Website and its content, including where applicable:

  • Logos.

  • Brand names.

  • Product photographs.

  • Graphics.

  • Designs.

  • Text.

  • Product descriptions.

  • Website layout.

  • Page designs.

  • Software.

  • Other materials.

may be owned by GRATIA ROMA FASHION LLC or used under appropriate authorization.

Except as permitted by law or expressly authorized by us, you may not reproduce, distribute, modify, publicly display, commercially exploit, or otherwise use our protected Website content without prior authorization.

21. GRatIA ROMA FASHION Trademark and Branding

"GRATIA ROMA FASHION" and associated branding may constitute trademarks, trade names, service marks, or other protected business identifiers.

Nothing in these Terms grants you a license to use our trademarks, logos, trade dress, or branding without our prior written authorization.

22. Customer Reviews and User Content

If the Website allows customers to submit reviews, photographs, comments, testimonials, or other content ("User Content"), you are responsible for the content you submit.

You agree not to submit content that:

  • Is false or misleading.

  • Is unlawful.

  • Infringes another person's intellectual-property rights.

  • Contains malicious software.

  • Contains abusive or threatening material.

  • Violates another person's privacy.

  • Is fraudulent.

  • Is otherwise inappropriate for the Website.

By submitting User Content, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, distribute, and publish that content for legitimate business, promotional, marketing, and Website-related purposes, subject to applicable law.

We reserve the right to remove User Content that violates these Terms or applicable law.

23. Third-Party Services

Our Website may rely on third-party services, including payment processors, shipping providers, fulfillment providers, analytics services, fraud-prevention services, Shopify applications, and other technology providers.

Third-party services are governed by their own terms and policies.

We are not responsible for the independent acts, omissions, policies, security practices, or availability of third-party services.

24. Third-Party Links

The Website may contain links to third-party websites.

These links are provided for convenience and do not necessarily mean that we endorse the linked website or its content.

We are not responsible for third-party websites, products, services, content, privacy practices, or terms.

You access third-party websites at your own risk.

25. Website Availability

We attempt to keep the Website available and functional, but we do not guarantee uninterrupted or error-free access.

The Website may occasionally be unavailable because of:

  • Maintenance.

  • Updates.

  • Technical problems.

  • Hosting issues.

  • Security incidents.

  • Internet or network failures.

  • Third-party service interruptions.

  • Events beyond our reasonable control.

We reserve the right to modify, suspend, or discontinue Website features where reasonably necessary.

26. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Website and its content are provided on an "as available" and "as is" basis.

We do not guarantee that:

  • The Website will always be available.

  • The Website will be completely error-free.

  • Information on the Website will always be completely accurate or current.

  • The Website will be free from viruses or other harmful components.

  • Every product will always be available.

  • Delivery estimates will always be achieved.

Nothing in these Terms excludes warranties or rights that cannot legally be excluded under applicable law.

27. Limitation of Liability

To the maximum extent permitted by applicable law, GRATIA ROMA FASHION LLC and its applicable officers, employees, contractors, service providers, and business partners will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to:

  • Your use of the Website.

  • Your inability to use the Website.

  • Products purchased through the Website.

  • Delays caused by third parties.

  • Shipping-carrier delays.

  • Third-party service interruptions.

  • Unauthorized access beyond reasonable security measures.

  • Other circumstances outside our reasonable control.

To the maximum extent permitted by applicable law, our aggregate liability arising from a particular transaction will not exceed the amount actually paid by the customer for the product or service giving rise to the applicable claim.

This limitation does not apply to liabilities that cannot legally be limited or excluded.

28. Indemnification

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless GRATIA ROMA FASHION LLC and its applicable officers, employees, contractors, service providers, and representatives from claims, liabilities, damages, losses, costs, and expenses arising from:

  • Your violation of these Terms.

  • Your misuse of the Website.

  • Your violation of applicable law.

  • Your infringement of another person's rights.

  • Fraudulent or unauthorized activity associated with your use of the Website.

This provision does not require you to indemnify us for matters caused by our own conduct where such indemnification would be prohibited by applicable law.

29. Fraudulent Transactions and Abuse

We take payment fraud, return fraud, and other abusive activity seriously.

We may investigate transactions that appear suspicious or inconsistent with legitimate purchasing activity.

Where permitted by law, we may:

  • Cancel suspicious orders.

  • Request additional verification.

  • Restrict customer accounts.

  • Refuse future transactions.

  • Investigate fraudulent returns.

  • Respond to payment disputes.

  • Provide relevant information to payment processors, financial institutions, law enforcement, or other authorized parties.

30. Chargebacks and Payment Disputes

If you have a concern about an order, payment, refund, shipping issue, or product, we encourage you to contact customer support so that we can attempt to resolve the issue.

Nothing in these Terms prevents you from exercising rights available under applicable law or applicable payment-network rules.

When a chargeback or payment dispute is initiated, we may provide transaction records, order information, fulfillment records, delivery information, refund records, customer communications, and other relevant documentation to the applicable payment processor, financial institution, card network, or authorized party.

31. Force Majeure

We are not responsible for delays or failures caused by circumstances beyond our reasonable control.

Such circumstances may include:

  • Natural disasters.

  • Severe weather.

  • Government actions.

  • War.

  • Civil disturbances.

  • Labor disruptions.

  • Transportation interruptions.

  • Carrier disruptions.

  • Internet or telecommunications failures.

  • Cybersecurity incidents.

  • Supplier or fulfillment disruptions.

  • Power outages.

  • Other events beyond our reasonable control.

Where reasonably possible, we will attempt to communicate material delays affecting customer orders.

32. Termination or Restriction of Access

We may restrict, suspend, or terminate access to the Website or certain services when reasonably necessary, including where we believe a user has:

  • Violated these Terms.

  • Engaged in fraudulent activity.

  • Abused our policies.

  • Attempted unauthorized access.

  • Created security risks.

  • Violated applicable law.

  • Interfered with Website operations.

Termination does not eliminate obligations that by their nature should survive termination.

33. Governing Law

These Terms are governed by the laws applicable in the State of Florida, without regard to conflict-of-law principles, except to the extent that mandatory consumer-protection laws require otherwise.

Nothing in this section is intended to deprive a consumer of rights that cannot legally be waived.

34. Disputes

Before pursuing formal legal proceedings, customers are encouraged to contact us at legal@gratiaroma.com and provide an opportunity to review and attempt to resolve the dispute.

If a dispute cannot be resolved informally, it may be resolved through the courts or other legally available dispute-resolution process having appropriate jurisdiction.

Nothing in these Terms prevents either party from seeking emergency or equitable relief where legally available.

35. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the extent necessary to make it enforceable where possible.

The remaining provisions will continue in effect.

36. No Waiver

If we do not immediately enforce a provision of these Terms, that does not constitute a waiver of our right to enforce the provision later.

A waiver must be express and applicable to the specific circumstance unless otherwise required by law.

37. Entire Agreement

These Terms, together with the policies and other terms expressly incorporated into them, constitute the agreement governing your use of the Website and your transactions with GRATIA ROMA FASHION, except where additional terms expressly apply.

38. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent where such consent is required.

We may assign or transfer our rights and obligations in connection with a merger, acquisition, restructuring, sale of assets, or other legitimate business transaction.

39. Electronic Communications

When you use the Website, place an order, contact us, or communicate with us electronically, you consent to receive electronic communications relating to your transaction and interactions with us.

Electronic communications may include:

  • Order confirmations.

  • Shipping notifications.

  • Tracking information.

  • Refund notifications.

  • Customer service communications.

  • Policy notices.

  • Other transaction-related communications.

Where permitted by law, electronic communications satisfy legal requirements that such communications be provided in writing.

40. Contact Information

For questions regarding these Terms, Website use, orders, or legal matters, contact:

GRATIA ROMA FASHION LLC
GRATIA ROMA FASHION

Customer Support: support@gratiaroma.com
General Information: info@gratiaroma.com
Legal: legal@gratiaroma.com
Phone: +1 929-241-2208

Mailing Address:
5520 GLADES CUT OFF ROAD
APT H9758
FORT PIERCE, FL 34981
United States

Website: gratiaroma.com

By using gratiaroma.com or placing an order, you acknowledge that you have read and agree to these Terms of Service.