Shipping policy

Shipping Policy

Last Updated: August 12, 2026

This Shipping Policy explains how GRATIA ROMA FASHION LLC, doing business as GRATIA ROMA FASHION ("GRATIA ROMA FASHION," "we," "us," or "our"), processes and ships orders placed through gratiaroma.com.

By placing an order through our Website, you acknowledge and agree to the shipping terms described below, together with our Terms of Service and Return & Refund Policy.

1. Shipping Locations

GRATIA ROMA FASHION currently ships products within the United States only.

We do not currently offer international shipping.

Orders cannot be shipped outside the United States through our standard checkout and fulfillment process.

2. Products We Ship

We currently offer physical fashion products, including:

  • Women's dresses.

  • Party dresses.

  • Other women's fashion products.

  • Jewelry.

  • Bags.

Products are new unless otherwise expressly stated on the applicable product page.

3. Order Processing Time

Orders are generally processed within approximately 24 hours after the order has been successfully placed and payment has been confirmed.

Processing includes activities such as:

  • Reviewing the order.

  • Confirming payment.

  • Preparing the order for fulfillment.

  • Providing the necessary information to the fulfillment provider.

  • Preparing the package for shipment.

Processing time is separate from the carrier's shipping and delivery time.

Orders may occasionally require additional processing time because of circumstances such as payment verification, fraud review, product availability, fulfillment issues, or other circumstances outside our immediate control.

4. Standard Shipping

Our standard shipping service is generally provided through FedEx.

Estimated standard delivery time is approximately:

3–5 business days after shipment.

This estimate does not necessarily include the order-processing period before the package is shipped.

Delivery estimates are provided for convenience and are not guaranteed delivery dates unless we expressly state otherwise.

5. Express Shipping

Express shipping may be available for eligible orders.

The estimated express delivery period is approximately:

1–3 business days after shipment.

Availability and pricing for express shipping may vary depending on the destination, product, carrier availability, and other circumstances.

The estimated express delivery period does not necessarily include the approximately 24-hour order-processing period.

6. Shipping Charges

Applicable shipping charges are displayed during checkout.

Shipping charges may depend on factors including:

  • Shipping method.

  • Destination.

  • Order characteristics.

  • Carrier rates.

  • Promotions.

  • Other applicable checkout conditions.

Shipping costs may sometimes be included in promotional pricing or offered at no additional charge.

Free shipping is not currently a standard offer, but GRATIA ROMA FASHION may introduce free-shipping promotions or offers in the future.

If a specific shipping promotion applies to an order, the terms displayed with that promotion will govern.

7. Taxes and Duties

GRATIA ROMA FASHION currently ships only within the United States.

There are therefore no international customs duties or import taxes associated with our current standard domestic shipping program.

Applicable sales taxes are handled in accordance with the tax settings and requirements applicable to the customer's purchase.

8. Tracking Information

When an order is shipped, tracking information may be provided to the customer by email.

Tracking information may include:

  • Carrier name.

  • Tracking number.

  • Shipment status.

  • Estimated delivery information.

  • Delivery confirmation.

Customers should use the tracking information provided to monitor shipment progress.

Tracking information may take some time to become active after a shipping label is created.

9. Delivery Confirmation

Our shipments may include carrier delivery confirmation.

Depending on the shipment and carrier service, delivery information may include:

  • Delivery date.

  • Delivery time.

  • Delivery location.

  • Signature information where applicable.

  • Other carrier-generated delivery information.

  • Delivery photographs where provided by the carrier.

Customers should ensure that their shipping address is secure and capable of receiving packages.

10. Signature Requirements

FedEx or another applicable carrier may require a signature for certain shipments depending on the shipment characteristics, destination, carrier procedures, or security requirements.

If a signature is required, the customer or another authorized person may need to be available to receive the shipment.

GRATIA ROMA FASHION does not guarantee that every shipment will require or avoid a signature.

11. Correct Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Before submitting an order, customers should carefully verify:

  • Street address.

  • Apartment or unit number.

  • City.

  • State.

  • ZIP code.

  • Recipient name.

  • Telephone number, where requested.

GRATIA ROMA FASHION is not responsible for delivery problems caused by an incorrect, incomplete, outdated, or otherwise inaccurate address supplied by the customer.

If you discover that an address is incorrect after placing an order, contact us immediately at:

support@gratiaroma.com

We will make reasonable efforts to assist, but an address change may not be possible once an order has entered processing or shipment.

12. P.O. Boxes, APO and FPO Addresses

We currently do not ship to:

  • P.O. boxes.

  • APO addresses.

  • FPO addresses.

Customers should provide a valid physical delivery address that can be serviced by the applicable shipping carrier.

13. Freight Forwarders and Private Forwarding Addresses

We do not generally ship orders to private freight-forwarding addresses or forwarding services.

If an order is submitted using a freight-forwarding or forwarding address, we reserve the right to cancel the order or determine whether shipment can safely and appropriately be completed.

Once an order has been delivered to the address supplied by the customer and confirmed by the carrier, responsibility for forwarding the package beyond that address rests with the customer and the forwarding service, to the extent permitted by applicable law.

14. Delayed Shipments

Although we work to process orders promptly, shipping and delivery times may occasionally be affected by circumstances beyond our control.

Examples include:

  • Severe weather.

  • Carrier delays.

  • Transportation disruptions.

  • Address problems.

  • High shipment volumes.

  • Holidays.

  • Operational disruptions.

  • Security or fraud reviews.

  • Unexpected fulfillment delays.

  • Other circumstances affecting the carrier or fulfillment network.

If a shipment is delayed, customers may contact us at support@gratiaroma.com.

We will review the available tracking information and provide reasonable assistance.

15. Delivery Estimates Are Not Guaranteed

Estimated delivery times are estimates rather than guaranteed delivery dates unless a specific guaranteed service is expressly stated.

A carrier delay does not automatically mean that an order has been lost.

Customers should first review the tracking information and contact us if the shipment appears significantly delayed or otherwise requires investigation.

16. Lost Shipments

If tracking information indicates that a shipment has been lost or the carrier confirms that a package cannot be located, we will review the circumstances and work with the applicable carrier or fulfillment provider as appropriate.

Depending on the circumstances, we may arrange an appropriate resolution, which may include reshipment or refund.

A shipment is not automatically considered lost solely because delivery takes longer than initially estimated.

Carrier tracking and investigation results may be considered when determining the appropriate resolution.

17. Delivered but Not Received

If carrier tracking indicates that a package was successfully delivered but the customer cannot locate it, the customer should first:

  1. Check the delivery location.

  2. Check with household members or other authorized recipients.

  3. Check with building management or neighbors where appropriate.

  4. Review carrier delivery information.

  5. Contact the carrier if necessary.

  6. Contact GRATIA ROMA FASHION customer support.

We may review available carrier information, including delivery confirmation and delivery photographs where available.

A tracking status showing "Delivered" does not automatically entitle a customer to a refund.

Each situation may be reviewed based on the available evidence and circumstances.

18. Stolen Packages

Customers are responsible for providing a delivery address where packages can reasonably be received securely.

If a package is reported stolen after confirmed delivery, GRATIA ROMA FASHION may review:

  • Carrier delivery records.

  • Delivery photographs, where available.

  • Delivery location.

  • Tracking information.

  • Customer-provided information.

  • Other relevant circumstances.

A confirmed delivery does not automatically qualify for a refund.

Where appropriate, customers may also need to contact the carrier or local authorities regarding suspected theft.

19. Damaged Packages

If a package arrives visibly damaged, customers should document the condition of the package and contact customer support as soon as reasonably possible.

Where appropriate, we may request:

  • Photographs of the package.

  • Photographs of the shipping label.

  • Photographs of the damaged product.

  • Order information.

  • Other information necessary to investigate the claim.

If the product itself is damaged or defective due to a fulfillment or shipping issue, the matter may be handled under our Return & Refund Policy.

20. Wrong Product or Missing Items

If you receive a product that you did not order, or an item is missing from your shipment, contact us at:

support@gratiaroma.com

Please provide the order number and, where appropriate, photographs of the package and products received.

We may investigate the issue with our fulfillment provider and determine an appropriate resolution.

Where a fulfillment error is verified as being attributable to us, an appropriate remedy may include replacement or refund.

21. Returned or Undeliverable Packages

If a shipment is returned to us because it cannot be delivered, the address is incorrect or incomplete, the recipient cannot receive the package, or another delivery issue occurs, we will attempt to contact the customer using the contact information associated with the order.

Depending on the circumstances, we may:

  • Arrange reshipment.

  • Request updated delivery information.

  • Cancel the order.

  • Issue an appropriate refund.

  • Determine another reasonable resolution.

If the problem was caused by incorrect or incomplete information supplied by the customer, additional shipping charges may apply if the customer requests reshipment.

22. Refunds for Shipping Delays

If a shipment is significantly delayed, customers may contact us to discuss the situation.

Where appropriate and permitted by our policies and applicable law, we may offer cancellation and refund options depending on whether the order has been fulfilled, shipped, delivered, or otherwise processed.

A normal carrier delay does not automatically create a right to a refund, but we will review legitimate concerns individually.

23. Order Cancellation Before Shipment

If you want to cancel an order, contact us as soon as possible at:

support@gratiaroma.com

We will attempt to accommodate cancellation requests received before fulfillment or shipment.

However, because orders may be processed promptly, we cannot guarantee that an order can be canceled after processing has begun.

If an order has already shipped, the customer may need to use the applicable return procedure.

24. Shipping and Returns

Shipping and return shipping are separate matters.

For standard eligible returns, the customer is generally responsible for return shipping costs.

Where a return is required because GRATIA ROMA FASHION supplied the wrong product, a defective product, or another verified fulfillment error, different return arrangements may apply.

Please review our Return & Refund Policy for complete return requirements.

25. Business Days

Unless otherwise stated, business-day estimates generally exclude weekends and applicable carrier holidays.

Carrier operating schedules may vary.

Estimated delivery periods should therefore be understood as approximate business-day ranges rather than guaranteed calendar dates.

26. Shipping During Holidays and High-Volume Periods

During holidays, promotional events, seasonal periods, or unusually high order volumes, processing and delivery may take longer than normal.

We will make reasonable efforts to process orders promptly, but carrier and fulfillment delays may occur during periods of high demand.

Customers placing time-sensitive orders should consider the estimated processing and delivery periods before purchasing.

27. Carrier Information

Our primary shipping carrier is FedEx.

Carrier services, delivery routes, tracking systems, and delivery procedures are controlled by the carrier and may change without notice.

GRATIA ROMA FASHION is not responsible for independent carrier policies or operational decisions.

However, we will make reasonable efforts to assist customers when a shipment requires investigation.

28. Third-Party Fulfillment

Our products may be fulfilled through third-party fulfillment arrangements.

Information necessary to process and ship an order may therefore be provided to the applicable fulfillment provider and shipping carrier.

These parties may receive information such as:

  • Customer name.

  • Shipping address.

  • Contact information where necessary.

  • Order details.

  • Product information.

Such information is provided for legitimate order-fulfillment and shipping purposes.

29. No International Shipping

At this time, GRATIA ROMA FASHION does not ship outside the United States.

If international shipping becomes available in the future, this Shipping Policy may be updated to describe applicable international shipping procedures, customs requirements, duties, taxes, and delivery conditions.

30. Customer Responsibility After Confirmed Delivery

Once a package has been successfully delivered to the address provided by the customer and confirmed by the carrier, customers are responsible for taking reasonable steps to secure the package.

Customers should provide an address where deliveries can be safely received.

Where available, carrier delivery confirmation may be used when evaluating disputes concerning delivery.

31. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to:

  • Shipping carriers.

  • Delivery services.

  • Processing procedures.

  • Shipping destinations.

  • Business practices.

  • Fulfillment arrangements.

  • Applicable legal requirements.

The updated version will be posted on gratiaroma.com with a revised "Last Updated" date.

32. Contact Us

For questions concerning shipping, delivery, tracking, delays, missing items, damaged packages, or other shipping matters, please contact:

GRATIA ROMA FASHION LLC
GRATIA ROMA FASHION

Customer Support: support@gratiaroma.com
General Information: info@gratiaroma.com
Legal: legal@gratiaroma.com
Phone: +1 929-241-2208

Mailing Address:
5520 GLADES CUT OFF ROAD
APT H9758
FORT PIERCE, FL 34981
United States

Website: gratiaroma.com

Customer support is available 24 hours a day.