Privacy policy

Privacy Policy

Last Updated: August 12, 2026

GRATIA ROMA FASHION LLC, doing business as GRATIA ROMA FASHION ("GRATIA ROMA FASHION," "we," "us," or "our"), respects your privacy and is committed to protecting the personal information you provide when using gratiaroma.com (the "Website").

This Privacy Policy explains what information we may collect, how we use it, how we may share it, how we protect it, and the choices available to you.

By accessing or using our Website, placing an order, contacting us, or otherwise interacting with our services, you acknowledge that you have read and understood this Privacy Policy.

1. Business Information

Legal Business Name: GRATIA ROMA FASHION LLC
Trade/Brand Name: GRATIA ROMA FASHION
State of Registration: Florida, United States
LLC Registration Number: L26000384208

Business Address:
5966 TRIPHAMMER RD
LAKE WORTH, FL 33463
United States

Mailing Address:
5520 GLADES CUT OFF ROAD
APT H9758
FORT PIERCE, FL 34981
United States

Customer Support: support@gratiaroma.com
General Information: info@gratiaroma.com
Legal: legal@gratiaroma.com
Telephone: +1 929-241-2208
Website: gratiaroma.com

2. Information We Collect

We may collect information that you voluntarily provide to us, information generated automatically when you use our Website, and information received from service providers involved in processing and fulfilling your orders.

The categories of information we may collect include the following.

2.1 Information You Provide Directly

When you place an order, create an account, contact us, or otherwise interact with our Website, we may collect information such as:

  • Full name.

  • Billing address.

  • Shipping address.

  • Email address.

  • Telephone number.

  • Order information.

  • Products purchased.

  • Product sizes and selections.

  • Transaction information.

  • Customer service communications.

  • Information you provide when requesting a return or refund.

  • Information you provide when submitting a complaint or inquiry.

  • Other information you voluntarily provide to us.

You should provide accurate and current information when placing an order or communicating with us.

3. Payment Information

When you make a purchase through our Website, payment information may be processed through the applicable payment-processing services available at checkout.

Depending on the payment method used, payment providers or financial institutions may process information such as:

  • Payment card information.

  • Cardholder name.

  • Billing information.

  • Transaction amount.

  • Transaction date.

  • Payment authorization information.

  • Other information necessary to process or verify a payment.

We do not use customer payment information for purposes unrelated to processing, securing, or administering transactions.

Payment information may be handled directly by third-party payment processors or financial institutions according to their own privacy policies and terms.

4. Information Collected Automatically

When you visit or use our Website, certain information may be collected automatically.

This may include:

  • IP address.

  • Browser type.

  • Device type.

  • Operating system.

  • General geographic information derived from IP address.

  • Website pages viewed.

  • Date and time of access.

  • Referring website or source.

  • Website interactions.

  • Session information.

  • Technical information concerning your device and connection.

This information may be used to operate, maintain, secure, analyze, and improve the Website.

5. Cookies and Similar Technologies

Our Website may use cookies and similar technologies.

Cookies are small data files that may be stored on your device when you visit a website.

We may use cookies and similar technologies for purposes including:

  • Operating the Website.

  • Maintaining shopping-cart functionality.

  • Remembering certain preferences.

  • Understanding how visitors use the Website.

  • Improving Website performance.

  • Detecting fraud and security issues.

  • Measuring advertising or marketing effectiveness.

  • Providing relevant Website functionality.

  • Supporting analytics.

Some cookies may be provided by third-party service providers.

You may be able to control or disable certain cookies through your browser settings. However, disabling cookies may affect certain Website functionality.

6. How We Use Personal Information

We may use personal information for legitimate business purposes, including:

  • Processing and fulfilling orders.

  • Processing payments.

  • Shipping products.

  • Providing order confirmations.

  • Providing shipment and tracking information.

  • Responding to customer inquiries.

  • Providing customer support.

  • Processing returns and refunds.

  • Investigating complaints.

  • Detecting and preventing fraud.

  • Protecting the security of our Website.

  • Maintaining business and transaction records.

  • Improving products and services.

  • Improving Website functionality.

  • Understanding customer interactions with our Website.

  • Communicating with customers about orders.

  • Sending marketing communications where permitted and where appropriate.

  • Administering promotions and discount programs.

  • Complying with legal obligations.

  • Establishing, exercising, or defending legal rights.

  • Enforcing our Terms of Service and other policies.

  • Protecting the rights, property, safety, and security of our business, customers, and others.

7. Order and Transaction Information

When you place an order, we may retain information associated with the transaction, including:

  • Customer identity information.

  • Contact information.

  • Billing information.

  • Shipping information.

  • Products purchased.

  • Order amount.

  • Payment status.

  • Order date.

  • Fulfillment information.

  • Shipping and tracking information.

  • Return and refund information.

  • Customer service correspondence.

This information allows us to administer the transaction and maintain appropriate business records.

8. Shipping and Fulfillment Providers

Because our products are fulfilled through third-party fulfillment arrangements, information necessary to fulfill an order may be shared with the applicable fulfillment and shipping providers.

Information may include:

  • Customer name.

  • Shipping address.

  • Telephone number, where necessary.

  • Order details.

  • Product information.

  • Shipping instructions.

This information is shared only to the extent reasonably necessary to process and fulfill an order or provide related services.

9. Shopify and Third-Party Service Providers

Our online store is operated using Shopify-related technology and may use third-party applications and service providers to provide functionality necessary to operate an e-commerce business.

Third-party providers may assist with services such as:

  • Website hosting and operation.

  • Payment processing.

  • Fraud prevention.

  • Order processing.

  • Shipping.

  • Fulfillment.

  • Analytics.

  • Customer support.

  • Website functionality.

  • Marketing.

  • Advertising.

  • Security.

  • Business administration.

These service providers may have access to personal information only as reasonably necessary to perform services on our behalf or as otherwise permitted by applicable law.

Third-party providers may have their own privacy policies governing how they handle information.

10. Fraud Prevention and Security

We may use fraud-detection, fraud-analysis, payment-security, and order-verification tools to help protect our customers and business.

Information may be analyzed to identify transactions or activity that appears suspicious, unauthorized, fraudulent, or otherwise inconsistent with normal purchasing behavior.

We may use information such as:

  • Order details.

  • Payment-related information.

  • Billing information.

  • Shipping information.

  • IP address.

  • Device information.

  • Transaction history.

  • Account information.

  • Other information reasonably relevant to fraud prevention.

Orders may be reviewed, delayed, declined, canceled, or subject to additional verification when reasonably necessary to prevent fraud or unauthorized transactions.

11. Customer Communications

If you contact us, we may retain communications and information associated with your inquiry.

This may include communications concerning:

  • Orders.

  • Shipping.

  • Returns.

  • Refunds.

  • Product questions.

  • Complaints.

  • Customer support.

  • Payment issues.

  • Other inquiries.

We may use these records to provide customer service, maintain business records, resolve disputes, and improve our services.

12. Marketing Communications

Where permitted by applicable law, we may communicate with customers regarding our products, services, promotions, special offers, discounts, or other business information.

Marketing communications may include email or other electronic communications.

You may unsubscribe from promotional email communications by using the unsubscribe mechanism included in the applicable communication.

Please note that even if you unsubscribe from marketing communications, we may continue sending transactional or service-related communications that are necessary to administer your orders or account.

These may include:

  • Order confirmations.

  • Shipping notifications.

  • Tracking information.

  • Refund notifications.

  • Security notices.

  • Customer-service communications.

  • Other transaction-related messages.

13. Information Sharing

We do not share personal information indiscriminately.

We may disclose information to categories of recipients that reasonably require the information to operate our business or provide services, including:

  • Payment processors.

  • Financial institutions.

  • Shopify and e-commerce service providers.

  • Fulfillment providers.

  • Shipping and delivery providers.

  • Fraud-prevention providers.

  • Technology providers.

  • Website and analytics providers.

  • Customer-support providers.

  • Marketing service providers, where applicable.

  • Professional advisers.

  • Legal advisers.

  • Government authorities where legally required.

  • Law enforcement where legally required or permitted.

  • Parties involved in legal proceedings or business transactions.

We may also disclose information when reasonably necessary to protect our rights, property, safety, customers, or business operations.

14. Business Transfers

If GRATIA ROMA FASHION LLC is involved in a merger, acquisition, financing, restructuring, sale of assets, reorganization, bankruptcy, or similar business transaction, personal information may be transferred as part of that transaction to the extent permitted by applicable law.

Any successor entity may continue to use information subject to applicable legal requirements and the terms of an updated privacy policy where appropriate.

15. Legal Disclosures

We may disclose personal information when we reasonably believe disclosure is necessary to:

  • Comply with applicable law.

  • Respond to a valid legal process.

  • Respond to a governmental request.

  • Enforce our agreements.

  • Investigate suspected fraud.

  • Protect the security or integrity of our Website.

  • Protect our rights or property.

  • Protect customers or other individuals.

  • Prevent or investigate unlawful activity.

  • Establish, exercise, or defend legal claims.

16. Data Security

We take reasonable measures designed to protect personal information against unauthorized access, use, alteration, disclosure, or destruction.

Security measures may include technical, administrative, and organizational safeguards appropriate to the nature of the information and our business operations.

However, no method of transmitting information over the Internet or storing information electronically can be guaranteed to be completely secure.

Accordingly, we cannot guarantee absolute security of personal information.

Customers are also responsible for maintaining the security of their devices, accounts, passwords, and other credentials.

17. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Processing and documenting transactions.

  • Providing customer service.

  • Processing returns and refunds.

  • Maintaining business records.

  • Preventing fraud.

  • Resolving disputes.

  • Enforcing agreements.

  • Complying with tax, accounting, legal, and regulatory obligations.

  • Establishing, exercising, or defending legal claims.

The specific retention period may vary depending on the type of information and the purpose for which it was collected.

When information is no longer reasonably necessary, it may be deleted, anonymized, aggregated, or otherwise handled in accordance with applicable law and our business practices.

18. Children's Privacy

Our Website and products are intended for general consumers and are not specifically directed toward children.

Because our products primarily consist of women's fashion products, including dresses, jewelry, and bags, we encourage purchases and use by adults.

We do not knowingly seek to collect personal information directly from children where prohibited by applicable law.

If you believe a child has provided personal information to us in circumstances where such collection is not permitted, please contact us at legal@gratiaroma.com so that we can review the situation and take appropriate action.

19. Your Privacy Choices

Depending on applicable law, you may have rights concerning your personal information.

These rights may include the ability to:

  • Request access to certain personal information.

  • Request correction of inaccurate information.

  • Request deletion of certain personal information.

  • Request information concerning how personal information is used.

  • Opt out of certain marketing communications.

  • Exercise other rights provided by applicable privacy law.

The availability and scope of these rights depend on the jurisdiction in which you reside and the applicable law.

To submit a privacy-related request, contact:

legal@gratiaroma.com

We may need to verify your identity before processing certain requests to protect personal information against unauthorized access or disclosure.

20. California Privacy Rights

If you are a California resident, California privacy laws may provide you with additional rights concerning your personal information.

Depending on the circumstances and applicable law, California residents may have rights relating to:

  • Access to personal information.

  • Correction of personal information.

  • Deletion of personal information.

  • Information regarding categories of personal information collected or disclosed.

  • Opting out of certain forms of data sharing or targeted advertising where applicable.

  • Non-discrimination for exercising applicable privacy rights.

Because privacy rights depend on the circumstances and applicable law, requests will be evaluated individually.

California residents may submit privacy requests by contacting:

legal@gratiaroma.com

We may request information necessary to verify the identity and authenticity of a request.

21. European and Other Jurisdictions

Our business currently sells products within the United States only.

We do not currently offer international shipping.

If our business expands into jurisdictions with additional privacy requirements, we may update this Privacy Policy and implement additional privacy practices as required by applicable law.

22. Do Not Track

Some web browsers may transmit "Do Not Track" signals.

Because there is not a universally accepted standard for responding to such signals in every environment, our Website may not respond to all browser-based Do Not Track signals.

You may use the privacy and cookie controls available through your browser and device to manage certain tracking technologies.

23. Third-Party Websites

Our Website may contain links or references to third-party websites, applications, payment services, social platforms, or other external services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites or services.

When you leave our Website or interact directly with a third-party service, you should review that third party's privacy policy before providing personal information.

24. Third-Party Applications and Services

Third-party applications, Shopify applications, payment providers, advertising platforms, analytics services, and other technologies may collect or process information independently according to their own policies.

Our use of a third-party service does not necessarily mean that we control that service's privacy practices.

Customers should review the privacy policies of relevant third-party providers where appropriate.

25. International Data Processing

Although GRATIA ROMA FASHION currently sells only within the United States, some technology, payment, hosting, fulfillment, analytics, or other service providers used in operating an online store may process information in locations outside the customer's immediate geographic area.

Where required by applicable law, we will take reasonable measures concerning such processing.

26. Sale of Personal Information

GRATIA ROMA FASHION does not operate its business by selling customer personal information as a standalone commercial product.

We may, however, use third-party service providers and technologies for ordinary business purposes such as payment processing, analytics, advertising, fraud prevention, shipping, fulfillment, and Website functionality.

Certain privacy laws may define "sale," "sharing," "targeted advertising," or similar concepts differently from ordinary commercial usage.

Where applicable law provides customers with rights concerning such activities, those rights will be handled in accordance with applicable law.

27. Accuracy of Personal Information

Customers are responsible for providing accurate information when submitting information to us.

If your personal information changes or you believe information we maintain is inaccurate, you may contact us using the information below and request an appropriate correction, subject to applicable law and identity verification requirements.

28. Privacy Requests and Identity Verification

To protect customers from unauthorized disclosure of personal information, we may take reasonable steps to verify the identity of a person making a privacy request.

Depending on the nature of the request, we may request information such as:

  • Name.

  • Email address.

  • Order information.

  • Other information reasonably necessary to verify the request.

We will not intentionally require unnecessary information solely for the purpose of making a legitimate privacy request.

29. No Guarantee of Absolute Security

Although we take reasonable security measures, no online service can guarantee that information will remain completely secure.

You acknowledge that transmission of information over the Internet involves inherent risks.

If we become aware of a security incident that requires notification under applicable law, we will provide notifications as required by applicable law.

30. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • Our business.

  • Our Website.

  • Technology.

  • Third-party services.

  • Legal requirements.

  • Privacy practices.

  • Security practices.

When we make changes, we will update the "Last Updated" date at the beginning of this policy.

Customers are encouraged to review this Privacy Policy periodically.

31. Contact Us

If you have questions, concerns, or requests concerning this Privacy Policy or the handling of your personal information, please contact us.

GRATIA ROMA FASHION LLC
GRATIA ROMA FASHION

Privacy & Legal: legal@gratiaroma.com
Customer Support: support@gratiaroma.com
General Information: info@gratiaroma.com
Phone: +1 929-241-2208

Mailing Address:
5520 GLADES CUT OFF ROAD
APT H9758
FORT PIERCE, FL 34981
United States

Website: gratiaroma.com

We will review privacy-related inquiries and respond in accordance with applicable law.