Return & Refund Policy

Last Updated: August 12, 2026

At GRATIA ROMA FASHION LLC, doing business as GRATIA ROMA FASHION, we want our customers to feel confident when shopping with us. This Return & Refund Policy explains when products purchased through gratiaroma.com may be returned, how returns are processed, and when refunds may be issued.

By placing an order with GRATIA ROMA FASHION, you acknowledge and agree to the terms of this Return & Refund Policy.

1. Eligibility for Returns

We accept eligible returns within seven (7) calendar days from the date the order is delivered.

The seven-day return period begins on the date the carrier's tracking information indicates that the package was delivered to the shipping address provided with the order.

To qualify for a standard return, the following conditions generally apply:

• The return request must be submitted within seven (7) calendar days of delivery.

• The item must be unused and unworn.

• The item must be in its original condition.

• The item must not have been altered, washed, damaged, stained, or otherwise used.

• All original product labels and tags should remain attached where applicable.

• Original packaging should be included when available.

• The customer must provide the order number or sufficient information for us to identify and verify the purchase.

• The item must be returned to the return address provided by our customer support team.

Opening and inspecting a product does not by itself make the product ineligible for return. Customers may open a package and inspect the item, including checking its size and general appearance, provided that the product is not worn or otherwise used.

Products that have been worn, used, washed, altered, damaged by the customer, stained, or otherwise returned in an unacceptable condition may not qualify for a full refund.

2. Size Issues and Change of Mind

If a customer receives an eligible product and determines that the size is not suitable, or simply decides that they do not want the product, the customer may request a return within the seven-day return period, provided that the product satisfies the applicable return conditions.

The product must remain unused and unworn.

Customers are responsible for carefully reviewing available product information, sizing information, and product descriptions before placing an order.

A customer's decision that they no longer want an item does not extend the seven-day return period.

3. Products Received Damaged, Defective, Incorrect, or Not as Described

We will review and address situations where an order is affected by an issue attributable to our business or fulfillment process.

This may include:

• A product arriving damaged.

• A defective product.

• The wrong product being shipped.

• A product materially different from the product ordered.

• A significant color discrepancy attributable to the product supplied.

• A significant design discrepancy attributable to the product supplied.

• Missing items from an order.

• Other fulfillment errors attributable to GRATIA ROMA FASHION or its fulfillment provider.

Customers should contact our customer support team as soon as reasonably possible after discovering such an issue.

We may request photographs, videos, order information, packaging information, or other reasonable documentation so that we can investigate the issue with our fulfillment provider or shipping carrier.

Where an issue is verified as being attributable to us or our fulfillment process, we may provide an appropriate remedy, which may include a replacement or a full refund, depending on the circumstances and availability of the product.

4. Return Shipping Costs

Unless otherwise determined by GRATIA ROMA FASHION because an error was attributable to us, the customer is responsible for the cost of return shipping.

For example, when a customer is returning an otherwise correctly supplied product because of a change of mind or an unsuitable size, the customer is responsible for arranging and paying for the return shipment.

If we determine that the return is necessary because we supplied the wrong product, the product was defective, or another verified fulfillment error occurred, we may provide different return instructions or otherwise address the shipping cost at our discretion.

Customers should contact customer support before sending a product back in connection with a damaged, defective, incorrect, or missing-item claim.

5. Return Address

Returns should not be sent without following the return instructions provided by our customer support team.

Our business mailing address is:

GRATIA ROMA FASHION LLC
5520 GLADES CUT OFF ROAD
APT H9758
FORT PIERCE, FL 34981
United States

We may provide specific return instructions depending on the order and fulfillment circumstances.

6. How to Request a Return

To request a return, contact:

Email: support@gratiaroma.com
Phone: +1 929-241-2208

Please provide:

• Your full name used when placing the order.

• Your order number, if available.

• The email address used at checkout.

• The product or products you wish to return.

• The reason for the return.

• Photographs or other documentation if the product is damaged, defective, incorrect, or materially different from what was ordered.

If you do not have your order number, we may be able to locate the order using the customer's name and email address associated with the purchase.

A return is not considered approved merely because a customer sends a package back. Customers should first contact our customer support team and follow the return instructions provided.

7. Inspection of Returned Products

After a returned product is received, it may be inspected to determine whether it satisfies the applicable return requirements.

We may consider factors including:

• Whether the product has been worn or used.

• Whether the product has been washed or altered.

• Whether the product has stains, odors, damage, or other signs of use.

• Whether applicable labels and tags remain attached.

• Whether the product is in substantially the same condition in which it was received.

• Whether the return was submitted within the applicable return period.

If the returned product does not satisfy the return requirements, GRATIA ROMA FASHION may refuse the return or issue a partial refund where appropriate.

8. Partial Refunds

In certain circumstances, a partial refund may be offered when a returned product shows signs of use or otherwise does not satisfy the requirements for a full refund but still has some recoverable value.

The amount of any partial refund will depend on the condition of the returned product and the circumstances of the return.

A partial refund is not guaranteed and will be determined after review of the returned product.

9. Full Refunds

When an eligible return is approved for a full refund, the refund will generally cover the eligible amount paid for the returned merchandise.

Original shipping charges, if separately charged, may not necessarily be refundable unless required by applicable law or the return is attributable to an error on our part.

There are no standard restocking fees for eligible returns.

10. Refund Method

Approved refunds will generally be issued to the original payment method used for the purchase.

For example, when an eligible order was paid using a payment card, the refund will generally be credited back to the same card.

We do not ordinarily issue refunds to a different payment card, unrelated payment account, or third party.

11. Refund Processing Time

Once an eligible return has been received and approved, GRATIA ROMA FASHION generally requires approximately five (5) to seven (7) business days to process the refund.

After we submit the refund, the payment processor or customer's financial institution may require additional time before the funds appear in the customer's account.

Customers should allow up to approximately ten (10) business days for their bank or card issuer to reflect the refunded amount after the refund has been processed.

Actual posting times may vary depending on the customer's financial institution, card issuer, payment network, or other payment provider.

If a customer believes a refund has been processed but does not appear after the applicable processing period, the customer should first contact our customer support team.

12. Returns After the Seven-Day Period

Returns requested more than seven (7) calendar days after delivery are generally not eligible under this Return & Refund Policy.

For example, a customer who waits fourteen (14), twenty (20), or more days after delivery before requesting a standard return will generally no longer qualify for the standard return period.

Exceptions may be considered when the issue involves a verified defect, fulfillment error, damaged merchandise, wrong merchandise, or another circumstance for which a different remedy is appropriate.

13. Sale and Discounted Products

Products purchased through a sale, clearance promotion, special discount, or other promotional offer may be subject to different return conditions.

Unless otherwise stated at the time of purchase, sale or discounted items are not eligible for a standard monetary refund and may be eligible for exchange only, subject to our approval and the item's condition and availability.

Any specific return or exchange restriction displayed on a product page, promotional offer, or checkout page will apply to that purchase to the extent permitted by applicable law.

14. Exchanges

GRATIA ROMA FASHION does not generally offer exchanges for regular-price products.

The exception is that certain sale or discounted products may be eligible for an exchange under the conditions described above.

Customers who need a different size or product should contact customer support promptly because the seven-day return period still applies unless a different remedy is specifically approved.

15. Store Credit

GRATIA ROMA FASHION does not generally issue store credit in place of an eligible refund.

Where a refund is approved, it will ordinarily be returned through the original payment method.

16. Cancellations

Orders are generally processed promptly after they are placed.

If a customer wants to cancel an order, the customer should contact customer support as soon as possible at:

support@gratiaroma.com

A cancellation request does not guarantee cancellation. If an order has already entered processing, fulfillment, or shipment, the customer may need to follow the applicable return procedure instead.

17. Incorrect Customer Information

Customers are responsible for providing accurate information when placing an order, including their name, shipping address, email address, telephone number, product selection, size, and other information required to fulfill the order.

If an order was placed incorrectly by the customer, including an incorrect product, size, address, or other selection, the customer should contact us immediately.

If the error is attributable to the customer and the order has already been processed or shipped, the customer may be responsible for applicable return or reshipping costs.

18. Lost, Delayed, or Stolen Shipments

Our shipments are generally sent through our designated shipping carrier and may include tracking and delivery confirmation.

If a shipment is delayed, customers should contact us so that we can review the shipment status.

If tracking indicates that an order was delivered, we may review available carrier delivery information, including delivery confirmation and other information supplied by the carrier, before determining an appropriate resolution.

Where available, delivery evidence may include carrier records or delivery photographs.

A package reported as stolen after confirmed delivery does not automatically qualify for a refund. Each situation may be reviewed based on the available delivery information and circumstances.

19. Returned or Undeliverable Packages

If a package is returned to us because it could not be delivered, because the address provided was incorrect or incomplete, or for another delivery-related reason, we will contact the customer using the contact information associated with the order.

Depending on the circumstances, we may offer the customer an opportunity to have the order reshipped or may determine whether a refund is appropriate.

Additional shipping charges may apply where reshipment is requested because the original delivery problem resulted from information supplied incorrectly by the customer.

20. No Warranty

Unless expressly stated otherwise for a particular product, products sold by GRATIA ROMA FASHION are provided without a separate manufacturer or seller warranty.

Nothing in this policy is intended to exclude or limit any warranty, consumer protection, or other right that cannot lawfully be excluded or limited under applicable law.

21. Fraudulent or Abusive Return Activity

GRATIA ROMA FASHION reserves the right to investigate return requests and take appropriate action where there is evidence of fraudulent, abusive, deceptive, or repeated misuse of the return process.

This may include circumstances such as:

• Repeatedly returning worn or used merchandise as unused.

• Returning a different item from the item purchased.

• Returning merchandise that was not purchased from GRATIA ROMA FASHION.

• Providing materially false information regarding an order.

• Attempting to obtain multiple refunds for the same purchase.

• Other conduct reasonably indicating abuse of the return or refund process.

Where permitted by applicable law, we may refuse or limit returns associated with fraudulent or abusive activity.

22. Payment Disputes and Chargebacks

Customers are encouraged to contact our customer support team before initiating a payment dispute or chargeback when the issue concerns a return, refund, delivery, or order problem.

We will make reasonable efforts to investigate and resolve legitimate customer concerns.

Nothing in this section prevents a customer from exercising rights provided by applicable law or by the rules of the customer's payment card or financial institution.

Where a payment dispute or chargeback is initiated, we may provide relevant transaction, order, fulfillment, delivery, return, refund, and customer-service records to the applicable payment provider, card network, financial institution, or other authorized party as appropriate.

23. Compliance With Applicable Law

This Return & Refund Policy is intended to describe our normal business practices. It does not limit any mandatory rights or remedies available to consumers under applicable federal, state, or local law.

Where applicable law provides a customer with rights that are more favorable than the terms stated in this policy, those legally required rights will apply.

24. Changes to This Policy

GRATIA ROMA FASHION LLC may update or modify this Return & Refund Policy from time to time.

The updated version will be posted on gratiaroma.com with a revised "Last Updated" date.

Changes generally apply prospectively to purchases made after the updated policy becomes effective, unless otherwise required by applicable law.

25. Contact Us

If you have questions regarding returns, refunds, cancellations, damaged products, defective products, or any other issue concerning an order, please contact:

GRATIA ROMA FASHION LLC
GRATIA ROMA FASHION

Customer Support: support@gratiaroma.com
General Information: info@gratiaroma.com
Legal: legal@gratiaroma.com
Phone: +1 929-241-2208

Mailing Address:
5520 GLADES CUT OFF ROAD
APT H9758
FORT PIERCE, FL 34981
United States

Website: gratiaroma.com

Customer support is available 24 hours a day.