We accept eligible return requests within seven (7) calendar days from the date your order is delivered according to carrier tracking records.

You may open and inspect your items (including trying them on for size). However, to qualify for a full refund, items must remain:

• Unused, unworn, unwashed, and unaltered.
• In their original condition, free of stains, damage, or odors.
• With all original tags and product labels attached.
• In their original packaging whenever available.

Please contact our support team prior to returning any package:

Email: support@gratiaroma.com
Phone: +1 929-241-2208

Include your full name, order number, checkout email address, the items you wish to return, and the reason. Please do not send packages to our mailing address without receiving instructions from our team first.

Unless a return is due to an error on our part (such as a damaged, defective, or incorrectly shipped item), the customer is responsible for return shipping arrangements and costs.

Once your return is received and inspected, approved refunds take approximately 5 to 7 business days to process. Standard refunds are returned to your original payment method. Depending on your financial institution, it may take up to an additional 10 business days to post to your account.

GRATIA ROMA FASHION currently sells and ships exclusively within the United States. We do not offer international shipping at this time.

Once your order has dispatched, you will receive an automated shipping notification email containing carrier details and your tracking link.

If your shipment arrives damaged, defective, or missing items, please contact customer support immediately at support@gratiaroma.com with photographs or video proof so we can investigate and arrange a replacement or full refund.

If your package is delayed, reach out so we can review status with the carrier. If carrier records show confirmed delivery, we will evaluate carrier evidence (such as delivery photographs) to determine resolution. Reported stolen items after confirmed delivery do not automatically qualify for a refund.

We do not offer direct exchanges on regular-price items. If you need a different size or style, please request a return within the 7-calendar-day return window and place a new order on our site.

Unless stated otherwise at purchase, sale or discounted items are not eligible for standard monetary refunds and may be eligible for exchange only, subject to stock availability and approval.

Orders are processed quickly. If you wish to cancel, email support@gratiaroma.com immediately. Cancellation is not guaranteed once an order enters fulfillment or shipment, in which case the standard return procedure must be followed.

We accept major credit and debit cards, with transactions processed using 256-bit SSL encryption via secure e-commerce technology. GRATIA ROMA FASHION never stores full credit card information on our servers.

Your personal data is handled strictly in accordance with our Privacy Policy to fulfill orders, process payments, and support customer inquiries. For privacy choices or California privacy inquiries, contact legal@gratiaroma.com.